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Help

REQUIRED SOFTWARE AND HARDWARE:


The StudentSuccess program requires the following to access and view all of the content:

A recent Internet browser, such as:
  • Internet Explorer version 6 or newer
  • Mozilla Firefox version 3 or newer
  • Google Chrome version 10 or newer
  • Apple Safari version 4 or newer
  • Other recent browsers may work as well
Adobe Flash version 10 or newer
  • See below to download the newest version of Flash
A high speed Internet connection (DSL, cable, FiOS, etc.)
  • See below to check your Internet connection speed
These platforms are not supported:
  • Smart phones (iPhone, Android, Window Mobile)
  • Tablets (iPad, Android-based tablets)

Problems:

Problem:

I'm having trouble logging in.

Possible solution:

Here are the steps you should follow to log in to Sexual Assault Prevention.

New Users:  Enter your student access code.  This is a numeric code that your school should have provided.  If you do not have one, please click "My problem wasn't resolved here" above and request your student access code.  It will be emailed to you.

Returning Users:

  1. Enter your email and password in the boxes provided at the login page.
  2. Click "Submit" to log in.
  3. If you forgot your password, click "I forgot my password."
  4. Enter your email address and your password will be reset and emailed to you.
  5. Once you have reentered the program with your new password, change your password to something you will remember by using "Edit Profile" on the "Home" page.

 

Problem:

The videos are buffering for too long, or are choppy and erratic.

Possible Solution:

This may be caused by general internet congestion or a slow connection on your end. To test your connection, please go to http://www.speakeasy.net/speedtest, and click on the city nearest to you to view your download speed. Anything less than 500 kbps for our low band features and 1300kbps for our high band features will cause your video to buffer. If you have a broadband connection and your connection speed registers below 500kbps you may want to try to view the videos later once the network issues you are experiencing have been fixed by your provider.

Also, choppy and erratic videos may be caused by having too many applications open at the same time. Try closing all other applications.

 

Problem:

The videos don't play at all.

Possible Solution:

Please download the latest Flash Player here

 

Problem:

I have the Flash Player 10 or greater, but the videos still won't play properly.

Possible Solution:

Your Flash Player may be corrupted. Please uninstall your Flash Player and re-install the latest version by following these instructions:

Step 1: Uninstalling the Flash Player.
Step 2: Installing the latest Flash Player

 

Problem:

Video playback stops and the download progress bar fills immediately.

Possible Solution 1:

This might be due to a loss of internet connection or general internet congestion. You can usually begin again by refreshing your browser or closing and opening it again once you have re-established your internet connection.

Possible Solution 2:

The video itself may have become corrupted. Try clearing your cache per the instructions below, and watch the video again.

Instructions for clearing your cache are as follows:

Internet Explorer 8:

  1. Go to Tools / Internet Options
  2. Under "Browsing History", click the "Delete" button.
  3. Make sure only "Temporary Internet Files" is checked.
  4. Click "Delete."
  5. Exit and re-launch the browser.

Internet Explorer 7:

  1. Go to Tools / Internet Options
  2. Under "Browsing History", click the "Delete" button.
  3. Next to "Temporary Internet Files" click the "Delete Files" button. Click "Yes." This may take a few moments.
  4. Click "close", click "OK".
  5. Exit and re-launch the browser.

Internet Explorer 6:

  1. Go to Tools / Internet Options
  2. Next to "Temporary Internet Files" click the "Delete Files" button. Click "OK." This may take a few moments.
  3. Click "OK".
  4. Exit and re-launch the browser.

Firefox 3.0:

  1. Click "Tools" and select "Clear Private Data."
  2. Make sure only "Cache" is checked.
  3. Click "Clear Private Data Now" in the Private Data area.
  4. Exit and re-launch the browser.

Firefox 2.0:

  1. Click Tools and select Options.
  2. Click the Privacy icon.
  3. Click Clear Now in the Private Data area.
  4. Click Ok.
  5. Exit and re-launch the browser.

Firefox 1.0:

  1. Click Tools and select Options.
  2. Click the Privacy Icon.
  3. Click Clear across from the Cache option.
  4. Click Ok.
  5. Exit and re-launch the browser.

Safari for Macintosh OS X:

  1. Open Safari.
  2. Select Empty Cache under the Safari drop-down menu.
  3. Click Empty on the 'Are you sure' message box.
  4. Exit and re-launch the browser.

 

 

Problem

I'm having problems reading the text. Is there a way to make it larger?

Solution:

If you're having trouble viewing the text due to size issues, please use the "Zoom" option in your browser under "View". For more information, please visit: http://www.w3.org/WAI/changedesign

 

Problem:

My problem wasn't resolved here.

Contact Us:

Please provide as much detail as possible regarding the nature of your problem.

 

 

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